Terms and conditions

1Use of the RetailHouse.ro Site

The RetailHouse.ro Site is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the RetailHouse.ro Site you agree to be bound by these Terms and Conditions.
 These Terms and Conditions govern your use of the RetailHouse.ro Site and Online Store and all services provided in connection with these.
All orders and purchases made on the RetailHouse.ro Site will also be governed by the specific Product Terms relevant to the Online Store: In order to purchase a product online, a valid card is required. After the payment is authorized by the issuer of the card checkout can continue.

We may update these Terms and Conditions from time to time and any changes will be notified to you via a suitable announcement on the RetailHouse.ro Site. The changes will apply to the use of the RetailHouse.ro Site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the RetailHouse.ro Site and the Online Store. If you continue to use the RetailHouse.ro Site after the date on which the change comes into effect, your use of the RetailHouse.ro Site indicates your agreement to be bound by the new Terms and Conditions.

To register with RetailHouse.ro you must be over eighteen years of age.
You must ensure that the details provided by you on registration or at any time are correct and complete.
You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

4Password and security

When you register to use the RetailHouse.ro Site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting Customer Services (see below for contact details) immediately.
If RetailHouse.ro has reason to believe that there is likely to be a breach of security or misuse of the RetailHouse.ro Site, we may require you to change your password or we may suspend your account in accordance with paragraph 13 below
5Excluded Services

The services provided by the RetailHouse.ro Site do not include the provision of computer or other necessary equipment to access the RetailHouse.ro Site. To use the RetailHouse.ro site you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone or other costs that you may incur.
6Intellectual property

The content of the RetailHouse.ro Site is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the RetailHouse.ro Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the RetailHouse.ro Site without written permission from RetailHouse.ro.
No licence is granted to you in these Terms and Conditions to use any trade mark of RetailHouse.ro or its affiliated companies including, without limitation, the trade marks RETAILHOUSE, RETAILHOUSE.ro and RETAILHOUSE ROMANIA.


You may not use the RetailHouse.ro Site for any of the following purposes: o disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material o transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice o gaining unauthorised access to other computer systems o interfering with any other person's use or enjoyment of the RetailHouse.ro Site o breaching any laws concerning the use of public telecommunications networks o interfering or disrupting networks or web sites connected to the RetailHouse.ro Site making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner RetailHouse.ro reserves the right to refuse to post material on the RetailHouse.ro Site or to remove material already posted on the RetailHouse.ro Site.
You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with: any claim by any third party that the use of the RetailHouse.ro Site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice; any claim by any third party that the use of the RetailHouse.ro Site by you infringes that third party's copyright or other intellectual property rights of whatever nature; and any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the RetailHouse.ro Site by you.
8Availability of the RetailHouse.ro Site
Although RetailHouse.ro aims to offer you the best service possible, RetailHouse.ro makes no promise that the services at the RetailHouse.ro Site will meet your requirements. RetailHouse.ro cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to the Customer Services (see below for contact details) or by email at office@retailhouse.ro and we will attempt to correct the fault as soon as we reasonably can.
Your access to the RetailHouse.ro Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. RetailHouse.ro will attempt to restore the service as soon as it reasonably can.
9RetailHouse.ro's right to suspend or cancel your registration

RetailHouse.ro may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the RetailHouse.ro Site.
The suspension or cancellation of your registration and your right to use the RetailHouse.ro Site shall not affect either party's rights or liabilities.
10RetailHouse.ro's liability

The RetailHouse.ro Site is provided by RetailHouse.ro without any warranties or guarantees. You must bear the risks associated with the use of the Internet.
The RetailHouse.ro Site provides content from other Internet sites or resources and while RetailHouse.ro tries to ensure that material included on the RetailHouse.ro Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. RetailHouse.ro will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the RetailHouse.ro Site. If RetailHouse.ro is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following: • incompatibility of the RetailHouse.ro Site with any of your equipment, software or telecommunications links • technical problems including errors or interruptions of the RetailHouse.ro Site • unsuitability, unreliability or inaccuracy of the RetailHouse.ro Site • inadequacy of the RetailHouse.ro site to meet your requirements • To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the RetailHouse.ro Site.
Nothing in this paragraph applies to RetailHouse.ro's liability in respect of products sold through the Online Stores.
Nothing in these Terms and Conditions shall exclude RetailHouse.ro's liability for personal injury or death caused by its negligence.
Our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made and you will be charged for your order.

11Third Party Websites
As a convenience to RetailHouse.ro customers, the RetailHouse.ro Site includes links to other web sites or material which are beyond its control. RetailHouse.ro is not responsible for content on the Internet or World Wide Web pages on the RetailHouse Bank site, the i-Village site, or any other site outside the RetailHouse.ro Site.

12Advertising and Sponsorship

Part of the RetailHouse.ro Site may contain advertising and sponsorship. Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on the RetailHouse.ro Site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.

13Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Romania and any disputes will be decided only by the romanian courts.

14International Use

RetailHouse.ro makes no promise that materials on the RetailHouse.ro Site are appropriate or available for use in locations outside Romania, and accessing the RetailHouse.ro Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the Romania, you do so on your own initiative and are responsible for compliance with local laws.

15Expiry Date on Payment Card

Please ensure that the expiry date of your payment card is after the anticipated despatch date of your order. Payment is taken at the point of despatch for goods and in the event that the payment card has expired we will be unable to take payment and fulfil your order.

You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.
If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
If you breach these Terms and Conditions and RetailHouse.ro ignores this, RetailHouse.ro will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
RetailHouse.ro shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.
 The RetailHouse.ro Site is owned and operated by AND and ALE ITALROM SRL a company registered in Romania whose registered office is at RetailHouse House, Sediul Central - Calea Şerban Vodă nr. 207,Sector 4, Bucureşti. If you have any queries please contact Customer Services at office@retailhouse.ro